Our Insurance Partners

Insured Repairs

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Insured Repairs at Solex Motors

Being on the panel of major insurance companies is not just an accolade; it’s a responsibility that we take seriously. It means that we have been rigorously vetted and have consistently demonstrated our ability to meet and exceed the stringent quality and service requirements set by the insurance industry. Our partnerships include esteemed companies such as Allianz, APA, Britam, CIC, Fidelity, First Assurance, GA, Geminia, ICEA Lion, Intra Africa, Jubilee, Kenindia, Madison, Metropolitan Cannon, MUA, Pioneer, Sanlam, and Tausi Insurance. This extensive network ensures that most of our clients can benefit from streamlined, efficient, and trusted repair services under their insurance coverage.

Our Insurance Partners

Our Process

STEP 1: VEHICLE CHECK IN & DROP-OFF

Bring your vehicle to Solex Motors for the check-in procedure.
Complete the Vehicle Check-in Form at the reception.
A staff member will fill out a Job Card with your vehicle's details and move it to the work-floor premises. Please hand in your keys at this time.
Our friendly reception staff are available to answer any questions.

Step 2: Vehicle Awaiting Assessment

After garaging, an insurance-appointed assessor will assess your vehicle.
No work begins on the vehicle at this point.

Step 3: Vehicle Awaiting Authority

We send a comprehensive damage estimate to the assessor.
The assessor submits an assessment report to the insurance.
We await a ‘Repair Authority Letter’ from the insurance.
Work on the vehicle cannot start until this authority is received.

Step 4: Insurance Authorized Repairs

Upon receipt of the ‘Repair Authority Letter’ and authorized assessment report, we begin repairs (subject to no issues with price or parts).

The Repair Process Begins

Step 5: Parts Acquisition

We source and acquire necessary replacement parts.
Duration depends on part availability.

Step 6: Panel Beating

Repairing damaged body panels like the bonnet, doors, roof, rear wings, etc.

Step 7: Wiring

Necessary wiring repairs to ensure all electrical components function post-repair.

Step 8: Painting

Damaged panels are professionally painted to restore your vehicle to pre-accident condition.
Paint jobs are performed in our USI-Italia Paint Booth for top quality.

Step 9: Final Fittings

Our work-floor team performs any final fittings.

Step 10: Buffing

Vehicle is buffed to ensure a smooth, shiny finish.

Step 11: Road Test

Performed by experienced staff to confirm all mechanical components are functioning.

Step 12: Washing

Vehicle is washed in preparation for departure.

Step 13: Final Check

A final quality control check to ensure repairs meet the Solex Standard.

Step 14: Vehicle Re-Inspection

Insurance appoints an assessor to verify repairs.
Once approved, the vehicle is ready for collection.

Step 15: Release Authority Letter

We inform you of vehicle readiness; you request a release authority from insurance.

Step 16: Vehicle Collection

Collect your vehicle, marking the end of our journey together.

We hope you have a positive experience with us! For any questions or updates, please don’t hesitate to reach out through the contact page on our website.

Our Insurance Partners

Insured Repairs

Insured Repairs at Solex Motors

Our Insurance Partners

Our Process

Services

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